a weeks holiday activityMountain biking holiday - Terms and conditions

Take a moment to read through our Terms and Conditions. A contract will exist between you (the group leader) and Up and Downhill when your deposit is received. Or on confirmation that your holiday dates have been confirmed.

Your booking

Booking and paying for your holiday

The group leader will be responsible for all payments in respect of arrangements booked on behalf of all persons named on the enquiry form and subsequent emails. A deposit will be required of 100 per person. Please note that the full balance, as indicated on email quote, is due 6 weeks before your departure date. If you are booking within 8 weeks of your departure date the full amount is due when booking. Failure to pay by the due date could be considered as a cancellation on your part and we reserve the right to impose cancellation charges as detailed below. return to top

Alterations by you to your booking

If you wish to make changes to your booking in any way after confirmation has been issued you should advise us in writing at the earliest opportunity. Wherever possible we will endeavour to assist but cannot guarantee to accept any changes to your booking which will be subject to the payment of any increased costs relevant to the change. Any changes we do accept will only apply if we have issued to you a new confirmation email. If changes are not possible and you choose to cancel your booking, cancellation charges will apply. The accommodation booked is only available for use by those persons included on the booking form unless otherwise agreed by us in writing. return to top

Cancellation charges

Notice of cancellation of your holiday by you or any member of your party once it has been confirmed must be in writing to us by the person identified as the group leader named. If any person cancels and you cannot fill that person's place, then cancellation charges will apply. If you do cancel, you must still pay for any deposits paid for any pre-booked items or services. Cancellation charges will be calculated from the date we receive written notice of the cancellation. return to top

   Time to departure date -------------- Cancellation charge
   Greater than 3 months ----------------- None - deposit returned
   Less than 3 months, over 6 weeks ---- Deposit
   4-6 weeks -------------------------------- 50% of total holiday cost
   2-3 weeks -------------------------------- 75% of total holiday cost
   Less than 2 weeks ---------------------- 100% of total holiday cost

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Alterations and/or cancellations by us

We reserve the right to make alterations to our website and holiday details before and after bookings have been confirmed. Should these be significant changes we will notify you as soon as possible and you may accept to cancel your holiday and receive a full refund of monies paid to us. For reasons beyond our control or for reasons of 'force majeure' it may be necessary for us to cancel a confirmed holiday for which we must reserve the right to do so. If we do so you will receive a full refund of all monies paid. We can accept no legal liability and will pay no compensation on further charges i.e. flights, parking. return to top

Special requests

If you have any special requests, please clearly note this on your enquiry, or if later, make it in writing, we cannot guarantee any request that you ask us to provide unless we have confirmed it in writing. If you request us to pass on requests to other service providers (e.g-baby sitting services) we cannot guarantee such services will be provided even if we confirm that they have been passed on. Please note that all services are provided subject to the conditions of the relevant supplier, some of which may limit or exclude the supplier's liability to you. return to top

Age restrictions

Bookings can only be accepted for persons under 18 years of age when accompanied by an adult who will be responsible for them. The parent or legal guardian must countersign bookings in respect of persons 16-18 years of age. return to top

Your stay

Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these booking conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. return to top

Insurance

Mountain biking and mountain activites carry an element of danger and all clients should ensure they are covered by an appropriate insurance policy. If you are likely to participate in other activities available in the resort (e.g. rafting, paragliding, etc.), please make sure the insurance includes full cover for all the activities that you may participate in. It is strongly advised that you take out adequate holiday insurance. It is the responsibility of you and all members of your party to ensure the insurance cover purchased is suitable and adequate for your particular requirements. We cannot be responsible for your costs if you fail to do so. For very reasonably priced specialised mountain bike insurance visit SportsCover Direct Insurance.

Bring with you your European Health Insurance Card, as Austria is part of the EU, you'll be covered for any treatment that the state scheme covers. This has replaced the E111 form that holiday makers used to carry. return to top

Guiding and riding

All riders ride, walk and hike entirely at their own risk and must make their own judgements on their individual abilities. Up and Downhill cannot be held responsible for any injuries or accidents sustained. Should our guiding service be unavailable at any time we cannot be held responsible. return to top

Resort prices

Any indicated prices for activities, equipment hire, instruction and lift passes were as accurate as possible at the time of publication. We cannot accept any responsibility for any variation between that time and the date of your holiday. return to top

Excursions/Activities

Any other excursions or hazardous activity in which you partake locally, such as rafting, paragliding, etc., are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation. If you carry out any activities with a member of our staff or representative of Up and Downhill, we cannot take any responsibility for injuries howsoever caused. At all times clients must use their own judgements based on their abilities, and all activities. of whatever nature. are at the individuals own risk. return to top

Weather Conditions

We cannot be responsible for any loss, delay, cost or the enjoyment of your holiday due to weather conditions. No refunds can be made if weather conditions are unfavourable. return to top

Transfers

Transfers are included in the price of your summer holiday. Transfers may be by our own vehicles or by vehicles of other providers with whom we might make arrangements with. It may sometimes be necessary to combine, on certain transfers, clients arriving or departing on more than one flight, which may require additional waiting time at the airport. Clients travel in our vehicles or other providers' vehicles at their own risk. Transport around resort during the holiday is at the discretion of Up and Downhill. return to top

Property

You will be liable for any damage or loss caused by you or any member of your group to any property belonging to us or a third party (including theft or damage to hired equipment). Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We cannot be held responsible for any loss, damage or theft of your personal belongings. return to top

Client Liability

When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your group. Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. return to top

Complaints

If you have any complaints you should make these known at the earliest opportunity to a Up and Downhill. If at the end of your holiday you feel that your complaint has not been properly dealt with, you must first notify us in writing within 30 days of your scheduled date of departure and we will do our best to resolve the problem. return to top

Passport, visa and health requirements

We cannot accept any liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority. Requirements may change and you should check the up-to-date position with the passport office. Before travelling you are advised to check with your own doctor for your own medical requirements. return to top